Terms & Conditions
1. INTRODUCTION: KEY DEFINITIONS AND WHAT MAKES UP YOUR TERMS OF USE
The following definitions are used in these terms and conditions:
“Access Device" means any electronic means of accessing the Services, including, but not limited to, computers, smartphone devices, feature phones, tablet devices, touch devices or any home entertainment system such as video games consoles and smart TVs (or by any other remote means);
“Bonus Terms" means any terms and conditions and/or rules with regard to promotions, bonuses and special offers which may apply to any part of the Services from time to time;
“Supervision institution” refers to the authority responsible for overseeing commercial gambling in the Autonomous Island of Anjouan, Union of Comoros;
“General Terms" means the terms and conditions set out in this document;
“Privacy Policy" means the Operator’s privacy policy accessed via the Privacy Policy link, which is an unseparable part of these Terms and Conditions;
“Rules" means the Betting Rules and the Game Rules specifically applicable to the relevant type of betting and/or gaming, as identified in more detail in paragraph 1.3;
“Refund" means a reversal of a means as per request of a Player deposited in the Player Account not used for the Services.
“Services" means, as appropriate, the services offered for the time being by the Operator through the Website and/or via any Access Device application;
“Terms of Use" means (a) the General Terms; (b) the Privacy Policy; (c) where appropriate under paragraph 1.3, the relevant Rules, Bonus Terms and Additional Terms applicable to the Services that are being used by You; and
“Website" means the website or any respective page, subpage, subdomain or section thereof from time to time, located at or accessible via the domain name: Hypekasino.com.
1.2 By using and/or visiting any section of the Website, or by opening an account with the Operator through the Website, You agree to be bound by the Terms of Use and You accordingly:
(a) agree to the use of electronic communications in order to enter into contracts; and
(b) waive any applicable rights or requirements which require a signature by hand, to the extent permitted by any applicable law;
(c) agree that, in order to use our service, you are requested to provide us with certain personal information which shall be processed on the basis of our Privacy Policy.
The Terms of Use do not affect your statutory rights. Each time you visit our Website and/or access our Services, you will be deemed to have accepted these Terms anew and as drafted for the time being, including any amendments which may have been made to the Terms since your last visit and/or use of the Services. If you do not agree to accept and be bound by these Terms, you must not use our Services and Website.
1.3 In addition, where You play any game, or place a bet using the Services, or otherwise use the Services, You agree to be bound by:
*Rules of any game You play (“Game Rules"), as set out under the relevant general Help section and any Rules tabs, in respect of any new games, the rules applicable to such game;
*any ancillary game rules which may apply to certain games offered as part of the Services, and which may be displayed within the relevant game interface, including but not limited to, any game limits and game maximum wins;
*any Bonus Terms;
*any terms and conditions relating to withdrawals;
*any specific conditions which are stated as applying when interacting with a particular aspect of the Services; and
*any other terms applicable to the Services, promotions, bonuses, special offers, or any other aspect of Your use of the Services and/or which You are required to confirm Your agreement to as part of the Services.
1.4 The original version of the Terms is the English version. All translations are provided for your convenience only. In the event of a discrepancy between the English version of the Terms and any other language version, the English version shall prevail. By accepting the Terms, you warrant that your knowledge of English language is sufficient to fully understand the Terms.
1.5 Please read the Terms of Use carefully before accepting them. Once You have accepted the Terms of Use, please print the Terms of Use and store them, along with all confirmation emails, additional terms, transaction data, game rules, fair deal rules, and payment methods relevant to Your use of the Website. Please note that the Terms of Use are subject to change, as set out in paragraph 3 below.
1.6 If You do not agree to accept and be bound by the Terms of Use, please do not open an account, and/or continue to use Your Account. Your continued use of any of the Services will constitute acceptance of the Terms of Use which we have notified You are in force from time to time.
1.7 For the avoidance of doubt, each and all sections of the Website are governed by the Terms of Use, and You should ensure at all times that Your use of the Services is in accordance with the Terms of Use.
1.8 The main currency of the casino is EUR. The remaining currencies depend on the EURO, unless otherwise noted.
2. CONTRACTING PARTIES. GENERAL TERMS
2.1 The Terms of Use shall be agreed between You and the Operator and the Payment Processor. All information on the Website is provided by the provider of services on the Website, Feature Buy Ltd. (hereinafter referred to as Hypekasino.com), is a company operating https://www.hypekasino.com. Feature Buy Ltd. is a company registered under Registration No. 000040577 located at 123 Barrack Road, Belize City, Belize. Hypekasino.com is licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, and operates under License No. ALSI-202410039-FI2. Hypekasino.com has passed all regulatory compliance requirements and is legally authorized to conduct gaming operations, including games of chance and wagering activities. For any inquiries or complaints, please direct them to Feature Buy Ltd at [email protected].
Feature Buy Ltd. acts as the Operator of the Website and its associated services. Feature Buy Ltd. is fully liable for any actions carried out by its employees, agents, or affiliated entities. In these Terms and Conditions, Feature Buy Ltd. and Hypekasino.com are referred to as “Hypekasino.com,” “We,” “Us,” “Our,” “Management,” “Site,” or “Company.” You, as the Player and registered Account Holder, will be referred to as “You,” “Your,” “Customer,” or “The Player.”
2.2 In the case of terms and conditions relating to monies held in Your Account from time to time, to any Operator Group company which holds such money and shall (where appropriate) be deemed to include our agents, partners, and suppliers.
3. CHANGES TO THE TERMS OF USE
3.1 The Operator reserves the right to amend these Terms of Use at any time to reflect legal, regulatory, commercial, or customer service requirements. The most current version of the Terms of Use will always be accessible via the Terms and Conditions link in the footer section of the Website. Changes will take effect from the date of publication unless explicitly stated otherwise.
3.2 For substantial changes to the Terms of Use, the Operator will provide advance notice where practicable. Notifications may be delivered through email, Website notifications, or other communication channels deemed appropriate by the Operator. Minor updates or corrections may be implemented without prior notice, so users are encouraged to review the Terms regularly.
3.3 Your continued use of the Services and the Website following the publication of updated Terms constitutes your acceptance of such changes. If you do not agree to the updated Terms, you must stop using the Services and contact customer support to close your account, as outlined in Section 14.
4. OPENING YOUR ACCOUNT
4.1 In order to place a bet or play a game using the Services, You will need to open an account with the Operator (“Your Account" or “Account“).
4.2 By opening an account on this Website, You warrant that the information You provide is true, accurate, and complete as requested in the registration form, including but not limited to:
(a) Your full name, date of birth, current residential address, email address, and telephone number;
(b) You will notify us of any changes to this information.
You agree, warrant, and represent that:
(a) You are at least:
(i) 18 years of age; or
(ii) the age at which gambling is legal under any law that applies to You, whichever is greater (“Age of Majority”);
(b) You are legally capable of entering into binding contracts, including these Terms and any interactions with the Services that might create a binding contract;
(c) You are registering the account solely for Your own personal use, acting on Your own behalf and not on behalf of a third party;
(d) You will not attempt to sell or transfer the benefit of Your account to any third party, nor acquire or attempt to acquire an account opened in the name of a third party;
(e) You are fully responsible for complying with all local, national, federal, provincial or other laws that may be applicable to You from time to time and which affect Your ability to access and use the Services;
(f) You are not a Politically Exposed Person (PEP), High-Risk Individual (HIO), or a PEP/HIO Related Person, and will notify us immediately of any changes to Your status in this regard;
(g) You are not prohibited from using the Services by any court order;
(h) You are not currently self-excluding from any other gambling service.
4.4 We may limit the creation of Hypekasino.com accounts to one per person, family, household address, email address, telephone number, IP address, payment method, linked e-wallet accounts, mobile device, computer, and/or application download instance. Under no circumstances will we be obliged to circumvent or lift these restrictions, but we may consider any justifiable request on a case-by-case basis. Please contact our customer support team for assistance.
4.5 Should we believe, in our sole and absolute discretion, that You have registered and/or used more than one account with us in contravention of clause 4.4, we may restrict, suspend, and/or permanently close any and/or all such accounts, withhold any winnings linked to said accounts, and levy an administration charge for dealing with the same.
4.6 The availability of the Services does not constitute an offer, solicitation, or invitation for the use of our Services in jurisdictions where such use is prohibited by law. If You use our Services in breach of any local, national, federal, provincial, state, or other laws that apply to You, we will not be liable for any consequences resulting from such use.
4.7 You may not, whether directly or indirectly, transfer or seek to transfer any funds from one Hypekasino.com account to another for any reason.
4.8 You may contact our customer support team via email at [email protected] to request the closure of Your account for self-exclusion purposes. It is Your responsibility to notify us of any other accounts You may have with us, and to refrain from opening any new accounts. While we will make reasonable efforts to prevent the opening of new accounts, it is ultimately Your responsibility to ensure no other accounts are opened. The Company shall not be liable for any losses or damages that may arise from such activities.
4.9 If You have previously closed Your account and wish to reopen it, You must send a direct email to our Support Department at [email protected]. Should You attempt to register a new account with a different email, this will be considered an attempt to circumvent the self-exclusion process, and the new account may be closed without refund.
5. VERIFICATION OF YOUR IDENTITY; ANTI-MONEY LAUNDERING REQUIREMENTS
5.1 In certain circumstances we may have to contact You and ask You to provide further information to us directly in order to complete the Checks. For this purpose, we will be entitled, at our sole discretion, to require that You provide us with a notarised ID or any equivalent certified ID according to the applicable law of Your jurisdiction or otherwise, proof of address, utility bills, bank details, bank statements and bank references and any documentation that validates your source of funds. Until such information has been supplied to our satisfaction we may prevent any activity to be undertaken by You in relation to the Account or we may, where we reasonably believe that deliberately incorrect information has been provided by You, keep any amount deposited on the Account following the closure of the Account by us.
5.2 It may be an offence for persons under the Relevant Age to make use of the Website. If we are unable to confirm that You are the Relevant Age then we may suspend Your Account until such time that we are able to confirm that You are the Relevant Age. If You are subsequently proven to have been under the Relevant Age at the time You made any gambling or gaming transactions with us, then:
5.2.1 Your Account will be closed immediately.
5.2.2 All transactions made while underage will be voided.
5.2.3 Only the last deposit made during the underage period may be refunded, provided a formal application is submitted by a parent or legal guardian who is over 18 years old and responsible for You.
5.2.4 Any winnings accrued during the underage period will be forfeited. If such winnings have already been withdrawn, You must return the withdrawn amount upon request.
5.3 If you will provide incorrect personal details (e.g. name, surname, or date of birth), we won’t be able to verify your account fully. Our Support Department may fix three-letter errors in your name/surname only if it’s not the first or last letter of it.
In case of mistakes in the date of birth, our Support Department may change only one digit.
If you noticed that you had provided incorrect personal details during the registration process, please contact us immediately, without depositing.
5.4 Customer Support Team agents can check your account for a duplicate match. However, we cannot guarantee this check’s validity, as agents cannot verify a duplicate match by name/surname.
Customer Support Team can only check accounts based on a few duplicate criteria that our system displays.
More detailed account checks are performed at the time of payouts. Please note that payment systems cannot verify accounts prior to deposit. In order to make sure you do not have a duplicate account, please provide us with all possible email addresses that you may have used for registration.
According to the above-mentioned information, please note that if our customer support agents could not find a duplicate match, it does not exclude a technical possibility that you created a duplicate account and does not absolve you of responsibility for that action.
6. KNOW YOUR CLIENT POLICY
6.1 When opening an account, You must provide accurate and complete information, including Your full name, date of birth, residential address, email address, and telephone number.
6.1.1 By depositing funds, You confirm that the payment method belongs solely to You and that You are the rightful owner of the funds.
6.2 To comply with legal and regulatory obligations, the Operator may require You to complete Know Your Customer (KYC) and age verification processes. These processes may include submitting official identification documents, proof of address, and ownership of payment methods. Verification checks may be performed upon registration, before processing withdrawals, or at any time during Your use of the Services.
6.3 You must be at least 18 years old, or the legal age of gambling in Your jurisdiction, whichever is higher.
If You are found to have provided false information regarding Your age, Your Account will be closed, and:
* Any transactions made while underage will be voided.
* Only the last deposit may be refunded, subject to approval by a parent or guardian.
* Any winnings accrued while underage will be forfeited.
6.4 While verification is ongoing, the Operator may restrict withdrawals, deposits, or access to certain parts of the Website. These restrictions will remain in place until verification is successfully completed.
6.5 By agreeing to these Terms, You authorize the Operator to share Your information with third-party services, including payment processors and regulatory authorities, to facilitate verification checks. Your data will be processed in accordance with the Privacy Policy, which forms part of these Terms.
6.6 Failure to provide requested verification documents may result in account suspension, restriction, or closure. If verification cannot be completed, the Operator reserves the right to refund the last deposit only, provided the deposit amount does not exceed the active balance on Your Account. Refunds will be processed using the same payment method used for the original deposit.
6.7 For legal reasons when travelling abroad you may not be able to access your account. Contact customer support in this case.
Below you can find the list of providers and restrictions that game providers have for different countries:
Game provider Restricted territories
NETENT games
1.Absolute Restriction No customers will be accepted from the United States of America, United Kingdom, Spain, France and Italy.
2. Blacklisted Territories
NetEnt content shall not be served in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe. 3. Regulated Territories (only permitted to offer if receipt of a license from the local regulator which has been seen and approved by NetEnt) Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden, United Kingdom United States of America. 4. Branded Game Territories Jumanji, emojiplanet, Guns & Roses, Jimi Hendrix & Motörhead, Planet of the Apes cannot be offered in the following countries: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe. Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania Mexico, Portugal, Romania, Serbia, Spain, Sweden, United States of America, United Kingdom, Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey and Ukraine. Vikings Video Slot must not be offer in the following jurisdictions: Afghanistan, Albania, Algeria, Angola, Australia, Azerbaijan, Cambodia, China, Ecuador, France, Guyana, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Malaysia, Myanmar, Namibia, North Korea, Pakistan, Papua New Guinea, Philippines, Qatar, Russia, Singapore, South Korea, Sudan, Syria, Taiwan, Thailand, Tunisia, Turkey, Ukraine, United States of America, Uganda. Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man), can only be played in the following countries: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.
1 x 2 Network No Customers shall be accepted from Afghanistan, Australia, Belarus, Curacao, France, Netherlands, Russia, UK, USA.
3 Oaks Gaming No Customers shall be accepted from Australia, Curacao, Georgia, Israel, Netherlands, UK, Ukraine, and USA.
7777Gaming No Customers shall be accepted from Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Bulgaria, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Romania, Singapore, South Africa, Spain, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, and Zimbabwe
Amatic No Customers shall be accepted from Australia, Curacao, France, Netherlands antilles, USA.
Amusnet Interactive No Customers shall be accepted from Australia, Bulgaria, France, Netherlands, Puerto Rico, USA.
Apparat Gaming No Customers shall be accepted from Australia, UK, and USA.
Barbara Bang No Customers shall be accepted from Afghanistan, Algeria, Aruba, Australia, Barbados, Botswana, Congo, Cuba, Cyprus, Eritrea, Ethiopia, France, Ghana, Guinea Bissau, Guyana, Iran, Iraq, Israel, Jamaica, Jordan, Lebanon, Liberia, Libya, Mali, Myanmar, Nicaragua, North Korea, Pakistan, Palestine, Papua New Guinea, Rwanda, Saint Martin, Singapore, Somalia, South Sudan, Sudan, Syria, Tunisia, Uganda, UK, USA, Venezuela, Yemen and Zimbabwe
BetSoft No Customers shall be accepted from Curacao, Netherlands, USA.
BGaming No Customers shall be accepted from Curacao, Netherlands, UK and USA.
BigTimeGaming No Customers shall be accepted from Afghanistan, Algeria, American Samoa, Antigua and Barbuda, Belgium, Canada, Cuba, France, French Guiana, French Polynesia, Guyana, Iran, Iraq, Israel, Kuwait, Latvia, Libya, Lithuania, Malta, Myanmar, Pakistan, Panama, Papua New Guinea, Romania, Spain, South Korea, Sudan, Syria, UK, USA, Zimbabwe.
Booming Games No Customers shall be accepted from Curacao, Netherlands, Slovakia, Spain, UK, USA.
Edict No Customers shall be accepted from Curacao, Germany, Netherlands, Poland, Spain, USA.
Edict No Customers shall be accepted from Australia.
Evolution Gaming No Customers shall be accepted from Afghanistan, Australia, Canada, Cuba, France, Hong Kong, Iran, Iraq, Latvia, Netherlands, Singapore, South Korea, Sudan, Syria, Taiwan, Ukraine, US, Venezuela .
ElkStudios No Customers shall be accepted from Curacao, France, Netherlands, Russia, Turkey, USA.
EvoPlay No Customers shall be accepted from Australia, Curacao, Iran, Netherlands, South Korea, USA.
Ezugi No Customers shall be accepted from Australia, Cuba, France, Hong Kong, Iran, Israel, Italy, Lithuania, Netherlands, Singapore, South Africa, South Korea, Sudan, Syria, UK, US, Venezuela.
Fantasma No Customers shall be accepted from Afghanistan, Algeria, Australia, Canada, Cuba, Denmark, France, Iran, Iraq, Libya, Myanmar, Netherlands, South Korea, Sri Lanka, US, Zimbabwe.
GamingCorps No Customers shall be accepted from Australia, Antigua and Barbuda, Afghanmistan, Curacao, Cuba, Iran, Iraq, Israel, Liechtenstein, Macao, Sudan, Syria, USA.
Gamomat No Customers shall be accepted from Australia, Germany, UK, and USA.
Gamzix No Customers shall be accepted from Aruba, Australia, Bonaire, Netherlands, Saint Martin, UK, and USA.
Habanero No Customers shall be accepted from Australia, Bulgaria, Cyprus, Denmark, France, Italy, Netherlands, Philippines, Singapore, Sweden, Taiwan, UK, USA.
Hacksaw Gaming No Customers shall be accepted from Cuba, Iran, Malta, North Korea, Sudan, Syria, UK, and USA.
iSoftBet No Customers shall be accepted from Afghanistan, Angola, Antigua and Barbuda, Argentina, Australia, Austria, Bahamas, Bangladesh, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Colombia, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Dominican Republic, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iran, Iraq, Italy, Kuwait, Lithuania, Luxembourg, Mexico, Montenegro, Myanmar, Netherlands, Nigeria, North Macedonia, Norway, Panama, Poland, Portugal, Serbia, Slovakia, Spain, Sudan, Sweden, Switzerland, Turkey, UK, Ukraine, USA, Venezuela, Zimbabwe.
Lucky Streak No Customers shall be accepted from USA, Curacao
MicroGaming No Customers shall be accepted from Australia, Canada,Curacao, Denmark, France, Hong Kong, Italy, Netherlands, Romania, Russia, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, USA.
MrSlotty No Customers shall be accepted from Curacao, Lithuania, Netherlands, USA.
NoLimitCity No Customers shall be accepted from Curacao, Netherlands, USA.
Octoplay No Customers shall be accepted from Australia, Bulgaria, UK, and USA
OneTouch No Customers shall be accepted from Australia, Curacao, Netherlands, UK, and USA.
Onlyplay No Customers shall be accepted from Belarus, Curacao, Guam, Lithuania, Puerto Rico, South Africa and USA.
PariPlay No Customers shall be accepted from Australia, Belgium, Cayman Islands, Denmark, France, Iran, Iraq, Israel, Netherlands, Russia, Sao Tome and Principe, Singapore, Spain, Sweden, USA, Vatican.
PGSoft No Customers shall be accepted from Malaysia, Netherlands, Singapore, USA.
PlayNGo No Customers shall be accepted from Belgium, Czech Republic, Greenland, Italy, Lithuania, Netherlands, Romania, Singapore, Switzerland, USA.
Playson No Customers shall be accepted from Australia, Israel, Lithuania, Netherlands, USA.
Pragmatic Play No Customers shall be accepted from Bahamas, Bulgaria, Faroe Islands, France, Gibraltar, Iran, Israel, Lithuania, Netherlands, Philippines, Romania, Singapore, South Africa, Taiwan, Ukraine, UK, USA.
Push Gaming No Customers shall be accepted from Israel, Italy, South Africa, UK, and USA
Quickspin No Customers shall be accepted from Afghanistan, Bahrain, Belarus, Canada, Cuba, Cyprus, Egypt, France, Germany, Greece, Hong Kong, Iran, Iraq, Israel, Italy, Jamaica, Libya, Lithuania Macau, Morocco, Myanmar, Nicaragua, North Korea, Oman, Poland, Qatar, Saudi Arabia, Singapore, Somalia, Sudan, Switzerland, Syria, South Africa, Turkey, UAE, UK, USA, Venezuela, Zimbabwe
RedTigerGaming No Customers shall be accepted from Afghanistan, Albania, Algeria, American Samoa,Angola, Antigua and Barbuda, Bahamas, Barbados, Belgium, Botswana, Burkina Faso, Cambodia, Canada, Cayman Islands, Colombia, Croatia, Cuba, Czech Republic, Ecuador, Estonia, Ethiopia, Faroe Islands, France, French Guiana, French Polynesia, Georgia, Ghana, Guyana,Haiti, Hong Kong, India, Iran, Iraq, Israel, Jamaica, Japana, Kuwait, Latvia, Lithuania, Mauritius, Mexico, Morocco, Myanmar, Namibia, Netherlands, New Zealand, Nicaragua, Pakistan, Panama, Papua New Guinea, Philippines, Portugal, Romania, Senegal, Singapore, South Korea, Sudan, Switzerland, Syria, Taiwan, Tunisia, Uganda, UK, USA, Venezuela, Yemen, Zimbabwe.
Relax Gaming No Customers shall be accepted from Canada, Cuba, France, Iran, Iraq, Libya, Myanmar, Netherlands, South Korea, Sri Lanka, US, Zimbabwe.
SlotMill No Customers shall be accepted from Australia, Germany, UK, and USA.
Spinomenal No Customers shall be accepted from Australia, Israel, Netherlands, UK, USA.
Thunderkick No Customers shall be accepted from Netherlands, USA.
Wazdan No Customers shall be accepted from Afghanistan, Armenia, Australia, Greece, Malaysia, Netherlands, Philippines, Poland, Spain, Switzerland, Sweden, UK, USA.
Yggdrasil No Customers shall be accepted from Lithuania, Netherlands, USA.
World Match No Customers shall be accepted from Netherlands, USA.
The list of game providers and territories, where from the Customers are not accepts may be amended time from time.
7. USERNAME, PASSWORD, PIN, AND CUSTOMER INFORMATION
7.1 After opening Your Account, You must take all reasonable steps to protect Your username, password, and account details from unauthorized access. This includes ensuring that security software is installed and up-to-date on Your Access Device, where applicable. You are solely responsible for the security of any device(s) that You use to access Your account.
7.2 All transactions made with Your username and password and/or account number will be regarded as valid, even if unauthorized by You. We shall not be liable for any claims if Your account details are disclosed to a third party.
7.3 If You lose Your account details or suspect that a third party has gained access to Your account, You must immediately contact us at [email protected]. You are responsible for all activity that occurs on Your account, and must report any suspicious activity to us right away.
7.4 You warrant that the information provided during registration is correct and up-to-date. It is Your responsibility to inform us of any changes to Your account details promptly.
8. DEPOSITS AND WITHDRAWALS FROM YOUR ACCOUNT
8.1 Every deposit on Hypekasino will have a fixed commission fee of €1.00 applied to it.
Example 1: If you are trying to deposit €20, you will need to pay a €1 fee that will be automatically added on top of your chosen deposit amount, meaning the full deposit amount that will be deducted from you will be €21, while the amount credited to your account will be €20. The same process applies to deposits in other amounts as well.
Example 2: If you make a €1000 deposit, a €1 fee will be added on top, resulting in €1001 being deducted, while your Hypekasino balance will be €1000. Please take this into consideration when trying to activate a deposit bonus with minimum deposit requirements, as only the balance credited to your account will activate the bonus.
8.2 If You wish to participate in the Services, You must deposit monies into Your Account from an account or source of which You are the account holder. Such monies may (subject to paragraph 5) then be used by You to place bets or play games. If You use a payment method in respect of which You are not the account holder, we reserve the right to treat any deposit into the Account as being invalid (and any winnings arising from such deposit as void) pending the satisfactory completion of all relevant Checks.
8.3 Withdrawals (including – Refunds) shall be provided within 48 hours after completion of KYC and approval of Your Account. Please note, that Refunds are performed only if there was no game activity on Your account after deposit of respective amount of monies that are reclaimed by you as Refund. All other withdrawals from Your Account will be considered as pay-out of your winnings generated as a result of use of the Services.
8.4 In order to request a Refund or any other withdrawal, please contact our support by email at [email protected] and provide all documents as requested by the support in order to complete Your KYC. Should You require Our contact details, please open the section “Contact Us." A list of the documents required to complete Your KYC procedure shall be denoted in the email sent to You by our support.
8.5 Please note that Refunds may be requested not later than 7 (seven) days after the deposit of the respective funds to Your Account. After this term, all withdrawals shall be considered as the pay-out of your winnings generated as a result of use of the Services.
8.6 If a player wants to continue playing without bonuses after a new deposit, they should ensure that there are no active bonuses in their account before depositing.
8.7 No refund can be performed after the deposit in question (or the associated bonus) has been used to place a bet.
8.8 If a player has a bonus balance of less than €10, the old bonus will be automatically canceled upon a new deposit. The bonus balance will burn out, and if the bonus includes Free Spins, they will no longer be available.
8.9 Withdrawals are processed instantly in most cases. However, in some situations, they may take up to 48 hours after the completion of KYC and the approval of Your Account. For the avoidance of doubt, Your Account shall not be used by You as a bank account, and should we become aware of deposits into and withdrawals (including chargebacks) from Your Account without commensurate betting or gaming activity, we reserve the right to deduct an administration charge (whether or not we close or suspend the account). Monies deposited with us in Your Account shall not attract interest. The time period when you can expect your withdrawal at your personal bank account depends on the operation of the respective payment service provider or bank. For avoidance of doubt, upon your request, we can confirm the pay-out of the monies requested by You, should that be necessary.
8.10 Payment Method Errors and Failures:
8.10.1 In case the player enters incorrect bank details in their account or tries to withdraw to a bank in another country (the country of residence must be the same as the country where the bank is registered), or tries to withdraw to Revolut (like example), Hypekasino reserves the right to charge a €25 fee for each failed (returned) withdrawal.
8.10.2 In the event that any deposit fails, is cancelled by you or a third party, and/or the funds are not received by us, for whatever reason (“Failed Deposit”), we may void any and all balances, bonuses, and winnings credited, accrued, or awarded to your account that relate to a Failed Deposit.
8.11 Withdrawal Fees and Minimum Turnover:
8.11.1 In cases when a customer requests a withdrawal without reaching the minimum turnover threshold (x3), Hypekasino reserves the right to charge a 10% fee of the requested withdrawal amount. The fee will be instantly deducted after the approval of the requested withdrawal.
8.11.2 If the minimum wagering requirements for a single deposit were not met in accordance with rule 8.11.1, and a customer made a new deposit while having an active balance from the previous deposit, the minimum wagering requirements shall also apply to both deposits. A new deposit does not cancel the wagering requirements for the previous one.
- For example, if a customer deposits €500 and makes a new €20 deposit without reaching the minimum turnover threshold (x3 of the deposit amount), then the customer will have to make bets totaling €2 600 (€500x3 = €2 500 + €20x3 = €100 in total, €2 600). Minimum threshold turnover for the slot games is equal to x3 from the deposited amount, and x3 for all other games.
8.12 Hypekasino reserves the right to charge a 10% fee for processing withdrawals and this information will be clearly communicated to the customer during the withdrawal process:
a) If a player performs repeated deposit-withdraw-deposit operations within a single day, the casino may restrict the number of withdrawal operations allowed within a 24-hour period, while maintaining the €3,000 daily withdrawal limit.
b) If a customer requests multiple (more than two) withdrawals of small amounts in a single day while holding a significant balance, Hypekasino may charge a 10% fee on such transactions to cover the fixed percentage fee incurred by the casino for each processed payment.
8.13 Withdrawal Limits:
8.13.1 If a customer has reached withdrawal limits, Hypekasino reserves the right to cancel any additional withdrawal requests that exceed limitations, and these should be paid later.
8.13.2 In case a customer has deposited via a payment system that does not support outgoing payments, we will not be able to make a withdrawal to another system unless the customer completes the minimum threshold turnover (x5 from the deposited amount). Also in most cases we reserve the right to require a minimum deposit from a new payment system.
8.14 Local Law and Tax Responsibilities:
8.14.1 To the extent required by Your local law or tax or other authorities, You are responsible for reporting Your winnings and losses arising from the Services.
8.15 Deposit Limits:
8.15.1 You can set a deposit limit on Your Account for any given day. For details on how to set up a deposit limit, please contact [email protected]. Any confirmed reductions to your deposit limit will take effect immediately.
8.16 General Withdrawal Conditions:
8.16.1 Subject to the terms of Closure of Your Account or any other terms set out in these Terms and Conditions or any amendments thereof, You may request a withdrawal of funds from Your Account at any time, provided that:
8.16.1.1 All payments made into Your Account have been confirmed as cleared and none have been charged back, reversed, or otherwise canceled.
8.16.1.2 Any Checks referred to in Verification of Your Identity; Money Laundering Requirements have been completed by us to our satisfaction.
8.16.1.3 You have complied with any other relevant withdrawal conditions affecting Your Account (e.g., any applicable Bonus Terms).
8.17 Payment Processing:
8.17.1 On any withdrawal approved by us, provided that You give us sufficient information as to how the funds should be transferred to You, we will return the relevant funds to You (less charges incurred or any other amounts required to be deducted from Your withdrawal in order to comply with any applicable law).
8.17.2 We will attempt to accommodate Your request regarding the payment method and currency of payment of Your withdrawal. This, however, cannot be guaranteed. Therefore, we may process and pay withdrawals in a different payment method than the one requested by You, such as through different payment providers, a bank draft, or wire transfer (any charges associated with relevant payment methods are set out on the Website). Similarly, in certain cases, the currency of Your withdrawal may not be the currency in which Your deposit was made, or that was otherwise requested by You. In circumstances where we are required to convert Your deposits between different currencies, the conversion rate used by us will be set at our discretion.
8.18 LIMITATIONS:
The minimum deposit amount is 20 EUR.
The min. size of withdrawal is 25 EUR.
The minimum withdrawal amount via bank transfer is 50 EUR.
The max. size of withdrawal is €3 000 per day / €6 000 per week / €20 000 per month.
All payout requests are processed in the order of the queue within 48 hours
8.19 We are not responsible in cases you specify the wrong wallet address.
8.20 You agree that the Casino reserves the right to cancel any payments in the event of you being suspected of fraud, collusion or illegal activity or if the Casino is monitoring the account balance or the received withdrawal request. In these cases, the Casino may start and/or take part in and/or help in the investigation of the circumstances and you agree to support and aid any such investigation.
8.21 The Casino administration reserves the right to make payments according to an individual schedule, set the minimum and maximum amount per one transaction and the time for this transaction, which may differ depending on the method of withdrawal, your account level or other relevant factors.
8.21.1 After account closure (break; pause; exclusion), the casino reserves the right to set the account to standard withdrawal limits or lower them
8.22 If the players wins have originated from gameplay with a bonus from the Hypekasino welcome package (first deposit bonus, second deposit bonus, third deposit bonus and/or fourth deposit bonus) Hypekasino reserves the right to set a withdrawal limit of €500 per week to that player until all funds have been withdrawn and/or the players balance is less than €10
8.23 With cryptocurrency deposits it's important to send us correct amount. For example, if you send us less BTC then requested, payment won't process automatically and will get stuck in our system. Our bonus system is automated, therefor any bonuses that where attached to deposit won't be added afterwards.
8.23.1 We accept both native and non-native cryptocurrency payments. However, the correct network must be selected for the specific cryptocurrency being transferred. Failure to choose the correct network may result in deposits not reaching our wallet, and Hypekasino will not be held responsible for such errors.
8.24 Withdrawal limits set on customers account may be changed at the discretion of administration, not more than once a month. This also includes reducing previously arranged withdrawal limits.
8.25 Once approved withdrawals might take up to 7 business days to reach the destination account depending on the withdrawal method chosen.
8.26 Due to different legal and GEO restrictions, bank transfer withdrawal confirmation could take up to seven working days as every payment is processed manually on the payment system provider's side. Unfortunately, there is no way Hypekasino can impact these time-frames, but most often, the conformation procedure happens much quicker.
8.27 All payouts in our casino are processed with a commission. This commission is charged and retained by the payment system provider and the operator has no direct influence on it. All withdrawal requests have a fixed fee of €2 (two) euros.
8.28 In the cases mentioned below, we may review the validity of the customer's winnings via additional check-ups from our technical department and/or through requesting game-play analysis from the game provider.
1) Win that is equal to or more than 10.000 EUR. The bet amount is not taken into account.
2) Total balance on the customer's account, at the moment of withdrawal request, equals 50.000 EUR or more.
These additional check-ups could take up to 7 working days and this information will be communicated to the customer.
9. BONUSES
9.1. Hypekasino reserves the right to remove, add or change any bonus that is available in the account of any Customer and has not been claimed. Any claimed and active bonus will not be removed by Hypekasino under regular circumstances.
9.1.1 Hypekasino reserves the right to disable any user account from loyalty system / bonuses / cashback
9.1.2 If your account is in profit - some bonuses can be unavailable for you. In case bonuses are unavailable for your account - you will not be able to select them before deposit
9.2. Bonuses might have wagering requirements attached to them. These requirements will be appropriately displayed before the Customer decides to use a bonus when wagering requirements are applicable. Withdrawal amounts will be only possible for the real money balance the bonus money balance upon withdrawal will be lost. Hypekasino has the right to choose which game and service contributes what amount to the wagering requirements. The wagering requirements have a minimum of 25 times the amount of bonus and the real money sum contributing to the bonus figure. The minimum deposit to get bonus unlocked is €20, excluding the cases when other minimum deposit amount is specified in Terms&Conditions of the chosen bonus. T&C of different bonuses may differ, please read bonus T&C every time you choose a bonus.
9.2.1 The "Deposit + Free Spins" promotion type is considered as one bonus, which means that free spins cannot be separated from the bonus. You can receive only one bonus for a single deposit. Bonuses may consist of several parts: bonus funds, free spins, loyalty points, etc. A combined bonus cannot be split into separate parts. If you cancel a bonus that includes free spins, they will be voided with the canceled bonus.
9.3. Bonuses can be received once per person (Customer), per household, per address, per mobile phone, per shared computer and per shared IP address. Risk-free bets on any games or services do not count toward. Player has to play freespins while the Bonus is still active. In cases when the Bonus is not active anymore and the client keeps playing freespins, all the freespins winnigs and all further winnigs will be revoked. This rule also works for bonus games in slots. Winnings from free spins are added to the bonus money balance.
9.4.The maximum bet when having an active bonus is EUR 3 per spin or EUR 0.3 per bet line - unless otherwise specified, please check the bonus terms before making a deposit. Hypekasino reserves the right to remove your balance if you have played with larger bets than allowed during the bonus wagering process. Max allowed bet with an active Welcome deposit bonuses accounts to EUR 2.
9.5. Hypekasino reserves the right to impose various restrictions to different countries where Customers may reside regarding bonuses for reasons undisclosed. We further reserve the right to offer specific bonuses to individual customers or customer groups and their termination, change or other alteration without explanation and/or compensations in any form.
9.5.1 Bonuses are not available for players with duplicate accounts.
9.5.2 Welcome bonuses are not available for players from Finland, Croatia.
9.6. Hypekasino has the right to confiscate winnings and close the account in case the player or group of players abused the bonus/bonuses. Bonus abuse is considered as a fraudulent action. Bonus abuse includes, but is not limited to, opening multiple accounts to take advantage of extra bonuses or benefits at Hypekasino, betting simultaneously on black and red on roulette to increase loyalty points and/or improve your tournament rating/turnover progress. Such behavior is not allowed at Hypekasino and will result in appropriate action.
9.7 Games have varying levels of contribution toward the wagering requirements and can be read below:
Slot machines: 100%*
All blackjack games: 0%
All roulette games: 0%
All baccarat games: 0%
All Jackpot games: 0%
Video poker: 0%
Punto banco: 0%
Oasis poker: 0%
Texas hold’em poker: 0%
Casino hold’em: 0%
All other games: 0%
Live dealer games: 0%
All slots with RTP 97.5% and more – 0%
*The following games can’t be played with bonus: All roulette games, All blackjack games, All BAccarat games, All Live games, All Wheel games, All in game progressive games, Agent Jane Blonde, Avalon, Baron Samedi, Battle Royal, Blaze of Ra, Book of Oz, Bookie of Odds, Break Da Bank - all series, Cazino Zeppelin, Craps, Carnival Queen, Crystal Rift, Cupid Strike 2, Dark Vortex, Da Vinci’s Treasure, Dead or Alive, Dead or Alive 2, Dragon Dance, Dragon Ship, Extra Chilli, Eye of the Kraken, Forbidden Throne, Fruit Warp, Fruits Deluxe, Golden Legend, Golden Owl Of Athena, Happy Halloween, Holiday Season, Holmes and the Stolen Stones, Hot Ink, Hugo 2, Icy gems, Immortal Romance, Jade Butterfly, Jammin’ Jars, Jingle Spin, Jack Hammer 2, John Hunter and The Tomb of the Scarab Queen, John Hunter and the Aztec Treasure, Joker 6000, Jurassic Park, Kitty Ca$h, Kingmaker, Lemur Does Vegas, Let’s Get Ready To Rumbl, Мagic Оak, Medallion, Mighty Kong, Mines of Gold, Moon Princess, Multifruit 81, Mystery Joker 6000, Penguin City, Pimped, Playboy, Pretty Kitty, Rabbit in the Hat, Rage to Riches, Piggy Riches, Piggy Riches: Megaways, Riches of RA, Rise of Olympus, Rise of Merlin, Riders of The Storm, Royal Masquerade, Scrooge, Scudamores Super Stakes, Super Striker, Sea Hunter, Secret of the Stones, Steam Tower, Summer Splash, Super Fast Hot Hot, Super Fast Hot Hot Respin, Sweet Alchemy Bingo, Terminator 2, The Final Countdown, The Finer Reels Of Life, The Wish Master, Thunderstruck, Thunderstruck 2, Tomb Raider, Tree of Fortune, Troll Hunters, Tut’s Twister, Twin Spin, Vegas High Roller, White Rabbit, Wicked Circus, Wild Orient, Wild Turkey, Xmas Joker, 1429 Uncharted Seas and similar.
9.8 Any winnings derived from cashback, bonus money, complimentary free spins, or other free rewards may be limited to €1,000. The excess amount may not be available for withdrawal.
Examples of Limited Bonus Winnings:
Example 1: If a player is credited 100 free spins on Book of Dead and wins €5,000, the player's available withdrawal amount will be €1,000, and the remaining €4,000 will be forfeited.
Example 2: If a player is credited a €50 bonus with x10 wagering and wins €6,500, the player's available withdrawal amount will be €1,000, and the remaining €5,500 will be forfeited.
Example 3: If a player receives a cashback of €5,000 and wins an additional €20,000, the total winnings available for withdrawal will be capped at €1,000, and the remaining €24,000 will be forfeited.
Example 4: If a player wins €5,000 from 100 free spins on Book of Dead and later wins an additional €20,000, the total winnings available for withdrawal will be capped at €1,000, and the remaining €24,000 will be forfeited.
9.8.1 Any cashback or loyalty reward credited by the casino remains fully owned by the casino and may be subject to specific restrictions at the discretion of the casino. In the event that an account is subject to any restrictions (e.g., account block, deposit limits, other limits), cashback or loyalty rewards may become unavailable for that account. Cashback spins and funds are valid for up to 72 hours from crediting.
9.8.2 If a customer has an active balance or an active bonus at the time of automated cashback distribution, the cashback will not be credited.
9.9 The customer acknowledges that cashback bonuses will be credited to the customers account and automatically activated. Such bonuses may have wagering requirements applied to them. The bonuses may have varying expiration times. If the customer wishes not to receive bonuses the customer must contact the customer support and inquire a bonus block in order not to receive bonuses when leveling up and them not activating. If the bonuses and wins thereof expire and bonus balance burn the casino shall take no responsibility to recoup the lost sum.
9.10 When you cancel an active bonus you will loose all your bonus money. When you make a withdraw all your active bonuses will be cancelled and your bonus money will be lost during the withdraw process. If you make a new deposit with new bonus, your previous bonus balance will be lost. All the bonuses at Hypekasino are sticky: all the bets are made from the real balance, all the winnings are credited to the bonus balance. If you activate a bonus you have to wager it. Support Department agents are technically not able to add your cancelled bonus again with the same wagering level.
9.11 It is forbidden to purchase bonus games / double up / "gamble" / use Blitz option in slots if you have an active bonus at Hypekasino because max bet allowed for an active bonus will be exceeded. If a player is betting more than allowed per bet with an active bonus, it classifies as bonus abuse. This type of game-play is only allowed with special agreement.
9.12 If you didn't understand or have any questions regarding our Terms and Conditions, please do not hesitate and contact our casino live support, before proceeding with any gameplay. Agents will gladly help you with any questions, problems or any clarifications if such are needed.
9.13 If you exceed the max. bet limitation while wagering bonus money, the system will automatically cut your bonus balance to your last deposit amount, and it will be returned to your balance at the moment when wagering process should be complete.
9.14 We have a zero-tolerance policy towards inappropriate play and fraudulent activity. While playing with an active bonus, it is forbidden to engage in activities that give a player a clearly unfair advantage. Such activities include, but are not limited to:
delaying game rounds in any game, including free spins and bonus features, to a later time when you have no wagering requirements;
leaving large bets on the table, for example in blackjack, and returning to the game after bonus wagering has been completed;
playing games with bonus money to build up in-game value, lose the bonus funds, and then cash out on the built-up value during real-money play; using strategies that take advantage of any software bug or failure.
9.14.1 All conditions of streamer/affiliate/individual bonuses shall be discussed individually. The conditions of such bonuses are prescribed in a bonus description or discussed with the management of the casino. The general terms do not apply to affiliate bonuses. All questions concerning the restrictions and regulations of affiliate bonuses shall be administered through the affiliate or the Affiliate Department of the casino.
9.14.2 If a streamer or affiliate violates the terms of individual/affiliate bonuses, the management reserves the right to deprive the streamer or affiliate of such bonuses. The same rule applies if an affiliate or streamer offers bonuses to countries that were not pre-agreed.
9.15 Voting bonus or no deposit affiliate bonus rules:
1) You need to fill out your profile data completely.
2) You need to vote for our casino on the partner site and provide us with a screenshot of the fact that it was you who voted for our casino.
3) Support agents will credit your account with a bonus within 24 hours (bonus is credited to everyone on a first-come, first-served basis).
4) If your account has any matches with other accounts - the bonus will not be available.
5) To withdraw your winnings will need to make a minimum deposit and complete verification.
6) The maximum amount of money to be withdrawn from a voting or no deposit affiliate free spin bonus and gameplay with mentioned bonus funds is 50 EUR or any other currency equivalent. Any winnings exceeding 50 EUR without making a real money deposit will be void and will be kept by Hypekasino. Example, a customer receives a voting or no deposit affiliate free spins bonus. The free spins get played out and the customer wins 10 EUR. The customer proceeds to play other games and wins 90 EUR, totaling 100 EUR in the Hypekasino cashier. In this case the customer has exceeded the cap of 50 EUR winnings, 50 EUR will be available for withdrawing and 50 EUR will be kept by Hypekasino.
7) The max bet limit for any such bonuses may vary from country to country.
9.16 The "Deposit + Free Spins" promotion is considered as one bonus until wagering process for the percentage part is finished. This means when the customer finishes deposit match wagering, free spins will be automatically voided.
10. LEGAL USE OF THE WEBSITE
10.1 Access to or use of the Website or any of the Services via the Website may not be legal for some or all residents of or persons in certain countries. We do not intend that the Website should be used for betting, gaming, or any other purposes by persons in countries in which such activities are illegal. The fact that the Website is accessible in any such country, or appears in the official language of any such country, shall not be construed as a representation or warranty with respect to the legality or otherwise of the access to and use of the Website, and the making of deposits or receipt of any winnings from Your Account. The availability of the Website does not constitute an offer, solicitation, or invitation by us for the use of or subscription to betting, gaming, or other services in any jurisdiction in which such activities are prohibited by law. Your ability to access and/or use the Website and Services is not indicative, and should not be deemed to be indicative, that such use or access is legal in the jurisdiction/territory in which You reside. We explicitly make no representations as to the legality of the Services and/or Your use of the same.
10.2 It is Your responsibility to determine the law that applies in the location in which You are present. You should ensure that You will be acting legally in Your jurisdiction in opening Your Account and/or using the Website, and You represent, warrant, and agree that You will do so.
10.3 If it becomes apparent to us that You are resident in a country in which the use of the Website is not legal, or You are using the Website from a country in which the use of the Website is not legal, we shall be entitled to immediately close Your Account. Any balance on the Account on the date of such closure will be refunded to You as soon as it is practicable for us to do so. However, any funds deposited to an Account by persons who are located in a Restricted Territory, whether permanently or temporarily, will be considered forfeit and will not be returned.
10.4 Residents of the following countries: Afghanistan, Armenia, Belarus, Curacao, Cyprus, Denmark, Estonia, Georgia, Iran, Iraq, Latvia, Lithuania, Malta, the Republic of Moldova, Myanmar, Romania, Russia, North Korea, Netherlands, Sweden, Ukraine (including the territory of Crimea), United Kingdom, United States of America, Côte d'Ivoire, and Netherlands Antilles do not have the right to open accounts with our Website or add monetary funds to their accounts. We reserve the right to change the list of excluded jurisdictions at our sole and absolute discretion and without forewarning.
11. PLACING YOUR BET AND/OR GAMING USING THE SERVICES
11.1 In order to place a bet or access a Service, You should follow the instructions provided at the respective section of the Website.
11.2 It is Your responsibility to ensure that the details of any bet, stake, or similar transaction that You place using the Services (a “Transaction“) are correct when using the Website (either directly, through an application, or otherwise) in accordance with the relevant Game Rules, as appropriate.
11.3 Your Transaction history can be accessed by You by clicking My Account on the Website or through our Customer Services team (including by opting to receive a written statement).
11.4 We reserve the right to refuse the whole or part of any Transaction requested by You at any time in our sole discretion or where You have breached the Terms of Use. No Transaction is accepted by us until You have given the appropriate confirmation (or it has otherwise been accepted by us) in accordance with paragraph 11.2. If You are in any doubt as to whether a Transaction has been accepted successfully, You should contact [email protected].
11.5 Once a Transaction has been accepted by us, You cannot cancel the transaction unless we agree otherwise.
11.6 In respect of gaming, the relevant Game Rules shall set out the point at which no further stakes or bets will be accepted by us. Individual games may be subject to maximum payouts, as detailed in the relevant Game Rules. You acknowledge and agree that it is Your responsibility to ensure that You understand the Game Rules for any game that You wish to play and that You are comfortable that a bet You place, if successful, may exceed the maximum payout per said Game Rules.
11.7 All games featured on our Website are provided by reputable third-party game developers and are tested and certified by independent testing laboratories to ensure fairness and accuracy of, among other things, the games’ random number generators (“RNG”) and the return to player percentages (“RTP”).
11.8 You acknowledge and agree that we have no control over the technical operation and/or functionality of any games featured on the Website, and that we will not be held responsible, and will not be liable to You, in respect of any bug, error, or defect in any game which may cause any drift away from the stated RNG and RTP norms for said game.
11.9 We may cancel or amend a Transaction due to Collusion, Cheating, Fraud and Criminal Activity, Errors or Omissions, as well as because of terms set out for Verification of Your Identity.
12. REMOTE GAMING OR BETTING
12.1 Where You are accessing the Services via an electronic form of communication You should be aware that:
12.1.1 in relation to Your use of the Website for the placing of bets or playing of games:
12.1.1.1 You may be using a connection or equipment which is slower than such equipment used by others and this may affect Your performance in time critical events offered via the Website;
12.1.1.2 You may encounter system flaws, faults, errors or service interruption which will be dealt with in accordance with IT Failure as below;
12.1.1.3 the Game Rules for each event or game offered via the Website are available and should be considered by You prior to Your use of the Services offered via the Website.
13. COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY
13.1 The following practices (or any of them) in relation to the Services:
abuse of bonuses or other promotions; and/or
using unfair external factors or influences (commonly known as cheating); and/or
taking unfair advantage (as defined below);
opening any Duplicate Accounts; and/or
undertaking fraudulent practice or criminal activity (as defined below),
constitute “Prohibited Practices" and are not permitted and will constitute a material breach of the Terms of Use. We will take all reasonable steps to prevent and detect such practices and to identify the relevant players concerned if they do occur. Subject to the above, however, we will not be liable for any loss or damage which You may incur as a result of any Prohibited Practices, and any action we take in respect of the same will be at our sole discretion.
13.2 If You suspect a person is engaged in any Prohibited Practice, You shall as soon as reasonably practicable report it to us by e-mailing us or telephoning Customer Services.
13.3 You agree that You shall not participate in or be connected with any form of Prohibited Practice in connection with Your access to or use of the Services.
13.4 If:
13.4.1 we have reasonable grounds to believe that You have participated in or have been connected with any form of Prohibited Practice (and the basis of our belief shall include the use by us (and by our gaming partners and our other suppliers) of any fraud, cheating and collusion detection practices which are used in the gambling and gaming industry at the relevant time); or
13.4.2 You have placed bets and/or played online games with any other online provider of gambling services and are suspected (as a result of such play) of any Prohibited Practice or otherwise improper activity; or
13.4.3 we become aware that You have “charged back" or denied any of the purchases or deposits that You made to Your Account; or
13.4.4 in our reasonable opinion your continued use of the Services may be detrimental to our regulated status, including our continued ability to be licensed by the Licensing Authority; or
13.4.5 You become bankrupt or suffer analogous proceedings anywhere in the world, then, (including in connection with any suspension and/or termination of Your Account) we shall have the right, in respect of Your Account (and/or any other account held by You with an Operator Group company) to withhold the whole or part of the balance and/or recover from the account the amount of any deposits, pay-outs, bonuses or winnings which have been affected by or are in any way attributable to any of the event(s) contemplated in this paragraph 13.4. The rights set out in this paragraph 13.4 are without prejudice to any other rights (including any common law rights) that we may have against You, whether under the Terms of Use or otherwise.
13.5 For the purposes of this paragraph 13:
13.5.1 “fraudulent practice" means any fraudulent activity engaged in by You or by any person acting on Your behalf or in collusion with You, and shall include, without limitation: (a) fraudulent charge-backs and rake-back activity; (b) the use by You or any other person who was participating in the same game as You at any time, of a stolen, cloned or otherwise unauthorised credit or debit card, as a source of funds; (c) the collusion by You with others in order to gain an unfair advantage (including through bonus schemes or similar incentives offered by us); (d) any attempt to register false or misleading account information; and (e) any actual or attempted act by You which is reasonably deemed by us to be illegal in any applicable jurisdiction, made in bad faith, or intended to defraud us and/or circumvent any contractual or legal restrictions, regardless of whether such act or attempted act actually causes us any damage or harm;
13.5.2 “criminal activity" shall include, without limitation, money laundering and any offence under any law or regulation in Your country, where you are playing from or where your IP has been registered; and
13.5.3 “unfair advantage" shall include, without limitation:
13.5.3.1 the exploitation of a fault, loophole or error in our or any third party’s software used by You in connection with the Services (including in respect of any game);
13.5.3.2 the use of third party software or analysis systems; or
13.5.3.3 the exploitation by You, of an Error as defined below, in any case either to Your advantage and/or to the disadvantage of us or others.
13.6 In exercising any of our rights under paragraph 13.4 in relation to a Prohibited Practice, we shall use all reasonable endeavours to ensure that, while complying with our regulatory and other legal obligations, we exercise such rights in a manner which is fair to You and to our other customers.
13.7 We reserve the right to inform relevant authorities, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of Your identity and of any suspected Prohibited Practice by You, and You shall cooperate fully with us to investigate any such activity.
13.8 If our support department can’t fully verify clients account and have reasonable suspicions that fraudulent activity is at play, clients winnings can be voided and account blocked. institutions of Your identity and of any suspected Prohibited Practice by You, and You shall cooperate fully with us to investigate any such activity.
14. CLOSURE OF YOUR ACCOUNT; TERMINATION OF THE TERMS OF USE
CLOSURE AND TERMINATION BY YOU
14.1 Provided that Your Account does not show that a balance is due to us, You are entitled to close Your Account and terminate the Terms of Use on not less than twenty-four hours' notice to us at any time, by contacting us through [email protected]:
14.1.1 Indicating Your wish to close Your Account; and
14.1.2 Stating the reasons why You wish to close Your Account, in particular if You are doing so because of concerns over the level of Your use of the same.
We will respond to Your request, confirming closure of Your Account and the date on which such closure will be effective, within a reasonable time, provided that You continue to assume responsibility for all activity on Your Account until such closure has been carried out by us (at which point the Terms of Use shall terminate).
14.2 When You request closure of Your Account under paragraph 14.1, we will, subject to paragraph 13.3, return any outstanding balance in Your Account to You, in accordance with Your personal account limits. The return of the outstanding balance can only be processed if there is at least 20 EUR (or other currency equivalents) on Your Account. If You have less than 20 EUR on Your Account, it is impossible to proceed with a refund.
14.2.1 If Your account has been blocked upon Your request, but there are funds left on Your balance, we undertake to do everything possible to return them to You. However, if we cannot make a regular withdrawal, we reserve the right to issue a refund of Your deposits. The refund cannot exceed the amount of Your account balance at that moment.
14.2.2 If You close an unverified Account, You must still complete the identity verification process as outlined in Section 6 (KNOW YOUR CLIENT POLICY) to process any refunds or withdrawals. Failure to do so will prevent the return of funds.
14.3 Upon any termination of Your Account under this paragraph 14, we shall be entitled (without limiting our rights under paragraph 14.6) to withhold, from the repayment of the outstanding balance on Your Account, any monies:
(a) pursuant to Collusion, Gambling problems, Cheating, Fraud and Criminal Activity;
(b) pursuant to Breach of the Terms of Use;
(c) as otherwise provided by the Terms of Use; or
(d) as required by law or regulation.
14.4 When repaying the outstanding balance on Your Account, we shall use the same method of payment which You provided upon registration of Your Account, or such other payment method as we may reasonably select.
14.5 Where You have closed Your Account, we may in certain circumstances be able to re-open Your Account with the same account details as before if You request us to do so. In such circumstances, while Your Account will have the same account details as before, it will be subject to the Terms of Use which are in force at the date of any such re-opening, and any prior entitlements (including, but not limited to, bonuses or contingent winnings) will no longer be valid.
14.6 Self-Exclusion Across All Feature Buy Ltd. Brands: To effect a self-exclusion across all brands, You must submit a specific request for all related accounts. Instructions can be found in the Responsible Gambling section.
INACTIVE ACCOUNTS
14.7 In the event that You do not access and/or use Your Account for the purposes of interacting with the Services, depositing, withdrawing, or transferring funds, or if Your Account is otherwise deemed to be devoid of any meaningful activity for a period of at least 3 consecutive months, it will be considered to be an inactive account (“Inactive Account”).
14.7.1 All Inactive Accounts will incur a fee of €5 for each month they remain inactive (or such lesser fee as would take the balance to zero), which will be deducted from the balance of any account funds. Once the balance of an Inactive Account reaches zero, the Inactive Account will be closed, and You will need to contact our customer support team to re-open Your closed Inactive Account should You wish to use the Services again.
14.7.2 We will attempt to notify You if Your Account is due to become, or becomes, an Inactive Account, and we will provide You at least 30 days’ notice before deducting any Inactive Account fees.
CLOSURE AND TERMINATION BY US
14.8 We are, at any time (and notwithstanding any other provisions contained in the Terms of Use), entitled to close Your Account and terminate the Terms of Use on written notice (or attempted notice) to You using Your Contact Details. In the event of any such termination by us, we shall, subject to paragraph 14.8, as soon as reasonably practicable following a request by You, refund the balance of Your Account.
14.9 Where we close Your Account and terminate the Terms of Use for reasons including, but not limited to:
(a) Collusion, Gambling problems, Cheating, Fraud, and Criminal Activity;
(b) Breach of the Terms of Use;
(c) Suspicion that You are engaging in illegal or fraudulent activity;
(d) A requirement under applicable law, rule, or regulation;
(e) Material technological failures that prevent the continuation of the Services;
(f) Failure to provide, within a reasonable time, requested information necessary for providing the Services;
(g) Suspicions that You are acting in a manner creating legal liability for You, us, or third parties, or detrimentally impacting our business;
(h) Taking unfair advantage of us or other players, or otherwise acting unfairly;
(i) Financial difficulties on Your part; or
(j) Prohibition from interacting with the Services due to employment contracts or professional body restrictions;
the balance of Your Account will be non-refundable and deemed forfeited by You to the extent of any claim that we may have against You as at the date of such closure (whether under Your Account, a Duplicate Account, or otherwise).
Closure of Your Account and Termination of the Terms of Use, other than pursuant to paragraphs 12 or 21 of these General Terms, will not affect any outstanding bets, provided that such outstanding bets are valid and You are not in breach of the Terms of Use in any way. For the avoidance of doubt, we will not credit any bonuses into Your Account, nor will You be entitled to any contingent winnings, at any time after the date on which it has been closed (whether by us pursuant to the Terms of Use, or in response to Your request).
14.10 The following paragraphs shall survive any termination of the Terms of Use: 20, 21, 22, 23, 24, 26, 27, 29, 30, 31, 32, 33, and 35, as well as any other paragraphs required for the purposes of interpretation; together with any relevant sections of the Game Rules, the Privacy Policy, and the Additional Terms.
SUSPENSION BY US
14.11 We shall be entitled to suspend Your Account in the circumstances expressly set out in the Terms of Use, as well as in situations where we, at our sole discretion, deem it necessary, including but not limited to the reasons listed in paragraph 14.8.
Upon the suspension of Your Account:
(a) No activity shall be permitted (including deposits, withdrawals, betting, or gaming) until the date upon which it is re-activated by us;
(b) No bonuses or contingent winnings will be credited to the Account; and
(c) We shall address the issue that has given rise to the Account suspension with a view to resolving it as soon as reasonably practicable so that the Account can, as appropriate, either be re-activated or closed.
15. ACCESS TO, AND USE OF, THE SERVICES
15.1 You are solely responsible for the supply and maintenance of all of Your Access Devices and related equipment, networks, and internet access services that You need to use in order to access the Services. We will not be liable in any way whatsoever for any losses caused to You (whether resulting from loss of service, poor internet connectivity, insufficient bandwidth, or otherwise) by the internet or any telecommunications service provider that You have engaged in order to access the Services. For the avoidance of doubt, the Operator does not make any representation or give any warranty as to the compatibility of the Services with any particular third-party software or hardware, including (for the avoidance of doubt) third-party analysis which promises certain results from any of the Services. You acknowledge and accept that using our Website outside of a paid or free WiFi network may result in additional data charges from Your mobile network provider. We will not be responsible for any data charges incurred as a result of Your using the Website.
15.2 Under no circumstances should You use the Services for any purpose which is or is likely to be considered to be defamatory, abusive, obscene, unlawful, of a racist, sexist, or other discriminatory nature, or which could cause offence. You must not use any abusive or aggressive language or images, swear, threaten, harass, or abuse any other person, including other users, via the Website, or attempt to pass Yourself off as being any other person, or behave in such a manner towards any Operator staff used to provide the Services, Customer Services, or any helpdesk or support function which we make available to You.
15.3 You shall use the Website for personal entertainment only and shall not be allowed to provide access or reproduce the Website or any part of it in any form whatsoever without our express consent, including creating links to it.
15.4 Any material (other than Software under paragraph 17) downloaded by You from the Website shall be downloaded entirely at Your own risk, and the Operator shall not be liable in respect of any loss of data or other damage caused by any such download.
15.5 Where we have reason to believe that Your use of the Services is in breach of any of paragraphs 15.2, 15.3, or 15.4, we shall, without prejudice to any of our other rights, be entitled forthwith to remove from the Website any offending content.
16. BETTING AND GAMING TERMS
16.1 Expressions used in the betting and gaming industry are numerous. Should You be in any doubt as to the meaning of any expression, You should:
16.1.1 look up its meaning in relating to the event or game You are betting or gaming on;
16.1.2 if You are still in any doubt, contact [email protected] for clarification; and
16.1.3 not place any bet or game on any event until its meaning is understood to Your satisfaction, because we cannot accept any responsibility if You place a bet or game via the products offered via the Services in circumstances where You do not understand any of the terms involved in or relating to the bet or game.
17. ALTERATION OF THE WEBSITE
We may, in our absolute discretion, alter or amend any product or service (including any prices offered) available through the Website at any time for the purpose of ensuring the ongoing provision of the Website, but without prejudice to any games and/or bets already in progress at the time of such amendment. From time to time, we may restrict You from accessing some parts of the Website for the purpose of maintenance of the Website and/or alteration or amendment of any of the games and/or products available through the Website.
18. THIRD PARTY SOFTWARE
18.1 In order to use the products offered through the Services, You may be required to download and install software supplied by third parties on to Your Access Device (“Software"). Software may include, but is not limited to: Access Device applications, our download Casino and Poker products and any promotional, marketing and/or facility applications, products and software.
18.2 In such circumstances, You may be required to enter into a separate agreement with the owner or licensor of such Software in respect of Your use of the same (a " Third Party Software Agreement"). In case of any inconsistency between the Terms of Use and any Third Party Software Agreement, the Terms of Use will prevail in so far as the inconsistency relates to the relationship between You and the Operator.
18.3 It is Your responsibility to ensure that any Software is downloaded onto Your Access Device in a manner compatible with Your own Access Device’s specific set-up. For the avoidance of doubt, we shall not be liable to the extent that the incorrect downloading of any Software has an adverse effect on the operation of Your Access Device.
18.4 Notwithstanding that the Services provided via any Access Device application shall be subject to the Terms of Use, the terms under which any application (“App") is downloaded or installed onto Your Access Device shall be governed by the agreement entered into between You and the supplier of the relevant App but, in case of any inconsistency between the Terms of Use and any such agreement, the Terms of Use will prevail in so far as the inconsistency relates to the relationship between You and the Operator.
19. IT FAILURE
Where problems occur in the software or hardware used by us to provide the Services we will take all reasonable steps to remedy the problem as soon as reasonably practicable. Where such problems cause a game to be interrupted in circumstances where it cannot be restarted from exactly the same position without any detriment to You or other players, we will take all reasonable steps to treat You in a fair manner (which may include reinstating the balance on Your Account to the position existing following completion of the last bet or game logged on the Operator’s server immediately prior to the occurrence of the problem).
20. ERRORS OR OMISSIONS
20.1 A number of circumstances may arise where a bet or wager is accepted, or a payment is made, by us in error. A non-exhaustive list of such circumstances is as follows:
20.1.1 where we mis-state any odds or terms of a bet or gaming wager to You as a result of obvious error or omission in inputting the information or setting up a market, or as a result of a computer malfunction;
20.1.2 where we have made a ‘palpable error’. A palpable error occurs where:
20.1.2.1 in relation to bets placed prior to an event taking place, the prices/terms offered are materially different from those available in the general market; or
20.1.2.2 in relation to any event, the price/terms offered at the time the bet is placed are clearly incorrect given the probability of the event occurring;
20.1.3 where we have continued to accept bets on a market which should have been suspended, including where the relevant event is in progress (except where ‘in-running’ bets are accepted) or had already finished (sometimes referred to as ‘late bets’);
20.1.4 where an error has been made as a result of a Prohibited Practice;
20.1.5 where we should not have accepted, or have the right to cancel or re-settle, a bet pursuant to the Betting Rules (for example due to ‘Related Contingencies’);
20.1.6 where an error is made by us as to the amount of winnings/returns that are paid to You, including as a result of a manual or computer input error; or
20.1.7 where an error has been made by us as to the amount of free bets and/or bonuses that are credited to Your Account, such circumstances being referred to as an “Error"
20.2 We reserve the right to:
20.2.1 correct any Error made on a bet placed and re-settle the same at the correct price or terms which were available or should have been available through the Operator (absent the publishing error) at the time that the bet was placed and the bet will be deemed to have taken place on the terms which were usual for that bet; or
20.2.2 where it is not reasonably practicable to correct and re-settle under 20.2.1 above, to declare the bet void and return Your stake into Your Account; or
20.2.3 in circumstances where the Error has resulted from a Prohibited Practice, to take the steps set out in there Terms of Use.
20.3 Any monies which are credited to Your Account, or paid to You as a result of an Error shall be deemed to be held by You on trust for us and shall be immediately repaid to us when a demand for payment is made by us to You. Where such circumstances exist, if You have monies in Your Account we may reclaim these monies from Your Account pursuant Terms of Use. We agree that we shall use all reasonable endeavors to detect any Errors and inform You of them as soon as reasonably practicable.
20.4 Neither we (including our employees or agents) nor our partners or suppliers shall be liable for any loss, including loss of winnings, that results from any Error by us or an error by You.
20.5 You shall inform us as soon as reasonably practicable should You become aware of any Error. In cases when player have not reported any error Hypekasino management is not responsible for any financial losses.
20.6 Where You have used monies which have been credited to Your Account or awarded to You as a result of an Error to place subsequent bets or play games, we may cancel such bets and/or withhold any winnings which You may have won with such monies, and if we have paid out on any such bets or gaming activities, such amounts shall be deemed to be held by You on trust for us and You shall immediately repay to us any such amounts when a demand for repayment is made by us to You.
21. EXCLUSION OF OUR LIABILITY
21.1 Your access to and use of the Services is at Your sole option, discretion and risk. We shall not be liable for any attempts by You to use the Services by methods, means or ways not intended by us.
21.2 We will provide the Services with reasonable skill and care and substantially as described in the Terms of Use. We do not make any other promises or warranties regarding the Services, or any products or services forming a part of the Services, and hereby exclude (to the extent permitted by law) all implied warranties in respect of the same (including implied warranties as to satisfactory quality and/or fitness for Your purpose). In particular, we do not warrant that the Website will have uninterrupted availability or that it will be free of bugs, viruses or other errors.
21.3 WE (INCLUDING OUR GROUP COMPANIES, PAYMENT PROCESSOR, AFFILIATES, OFFICERS, DIRECTORS, AGENTS AND EMPLOYEES) SHALL NOT BE LIABLE TO YOU, WHETHER SUCH LIABILITY ARISES IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, IN RESPECT OF ANY:
21.3.1 LOSS OF DATA;
21.3.2 LOSS OF PROFITS;
21.3.3 LOSS OF REVENUE;
21.3.4 LOSS OF BUSINESS OPPORTUNITY;
21.3.5 LOSS OF OR DAMAGE TO GOODWILL OR REPUTATION;
21.3.6 BUSINESS INTERRUPTION; OR
21.3.7 ANY INDIRECT, SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGE, EVEN WHERE SUCH LOSS OR DAMAGE HAS BEEN NOTIFIED TO US AS BEING POSSIBLE, ARISING OUT OF THE TERMS OF USE OR ANY USE WHATSOEVER BY YOU OF THE SERVICES.
22. BREACH OF THE TERMS OF USE
22.1 You will fully indemnify, defend and hold us and our officers, directors, employees, agents, contractors and suppliers harmless from and against any and all losses, costs, expenses, claims, demands, liabilities and damages (including legal fees), however caused, that may arise, whether or not reasonably foreseeable, as a result of or in connection with:
22.1.1 the access to and use of the Services by You or by anyone else using Your username and password; and/or
22.1.2 any breach by You of any of the terms and provisions of the Terms of Use.
22.2 Where You are in breach of the Terms of Use, we may at our sole discretion, prior to any suspension or termination of Your Account, notify You (using Your Contact Details) that You are in breach, requiring You to stop the relevant act or failure to act, and/or requiring You to put right an act or fault on Your part and warning You of our intended action if You do not do so, provided always that such notification shall not be a pre-condition to any suspension or termination of Your Account.
22.3 We have the right to disable any user identification code or password, whether chosen by You or allocated by us, at any time, if in our reasonable opinion You have failed to comply with any of the provisions of the Terms of Use.
22.4 In addition to any other remedy available, if You breach any of the Terms of Use we shall be entitled to recover from Your Account any positive balance to the extent of any amount reasonably claimed against You pursuant to paragraph 21.1.
22.5 If we consider the violation of the rules as an attempt to cheat the casino, Hypekasino may confiscate all winnings and deposits without refund.
23. INTELLECTUAL PROPERTY RIGHTS
23.1 All website design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software and all other material forming part of the Services are subject to copyright and other proprietary rights which are either owned by us or used under licence from third party rights owners. To the extent that any material comprised within the Services may be downloaded or printed then such material may be downloaded to a single device only (and hard copies may be printed) solely for Your own personal, non-commercial use.
23.2 Under no circumstances shall the use of the Services grant to You any interest in any intellectual property rights (for example copyright, know-how or trade marks) owned by us or by any third party whatsoever, other than a personal, non-exclusive, non-sub-licensable licence to use such intellectual property rights in connection with Your personal, non-commercial use of the Services pursuant to the Terms of Use.
23.3 No rights whatsoever are granted to use or reproduce any trade marks or logos which appear on the Website except as specifically permitted in accordance with the Terms of Use.
23.4 You must not, nor must You allow any other person to copy, store, publish, rent, licence, sell, distribute, alter, add to, delete, remove or tamper with the Website or any part of it in any way or directly or indirectly disrupt or interfere (or attempt to disrupt or interfere) with or alter the Website, other than in the course of viewing or using the Website in accordance with the Terms of Use.
23.5 All intellectual property rights in the name “Hypekasino", the logos, designs, trade marks and other distinctive brand features of the Operator and any content provided by the Operator or any third party for inclusion on the Website vest in the Operator or the applicable third party. You agree not to display or use such logos, designs, trade marks and other distinctive brand features in any manner without our prior written consent.
24. VIRUSES, HACKING AND OTHER OFFENCES
24.1 You shall not:
24.1.1 corrupt the Website;
24.1.2 attempt to gain unauthorised access to the Website, the servers on which the Website is stored or any server, computer or database connected to the Website;
24.1.3 flood the Website with information, multiple submissions or “spam";
24.1.4 knowingly or negligently use any features which may affect the function of the Website in any way for example (but not limited to) releasing or propagating viruses, worms, trojans, logic bombs or similar material that is malicious or harmful;
24.1.5 interfere or tamper with, remove or otherwise alter in any way, any information in any form which is included on the Website;
24.1.6 attack the Website via a denial-of-service attack or a distributed denial-of-service attack. We will report any suspected breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing Your identity to them. In the event of such a breach, Your right to use the Website will cease immediately.
24.2 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect Your Access Device and related equipment, computer programs, data or other proprietary material due to Your use of the Website or to Your downloading of any material posted on such Website, or on any website linked to the Website.
24.3 Website is free from malicious software.
25. YOUR PERSONAL INFORMATION
25.1 All information on Your Account held by us is securely data warehoused and remains confidential except where otherwise stated in the Terms of Use (including, for the avoidance of doubt, the Privacy Policy).
25.2 We are required by law to comply with data protection requirements in the way in which we use any personal information collected from You in Your use of the Services. We therefore take very seriously our obligations in relation to the way in which we use Your personal information.
25.3 Prior to Your use of and when You use the Services it will be necessary for us to collect certain information about You, including Your name and date of birth, Your Contact Details, and may also include information about Your marketing preferences (all of which shall be known as “Your Personal Information“).
25.4 By providing us with Your Personal Information, You consent to our processing Your Personal Information, including any of the same which is particularly sensitive:
25.4.1 for the purposes set out in the Terms of Use (including the Privacy Policy); and
25.4.2 for other purposes where we (including Payment Processor) need to process Your Personal Information for the purposes of operating the Services, including by sharing it with our service providers, employees and agents for these purposes, for example to our providers of postal services, marketing services and Customer Services agents. We may also disclose Your Personal Information in order to comply with a legal or regulatory obligation.
25.5 We may retain copies of any communications that You send to us (including copies of any emails) in order to maintain accurate records of the information that we have received from You.
26. USE OF ‘COOKIES’ ON THE WEBSITE
26.1 The Website may use ‘cookies’ to track Your use of the internet and to assist the functionality of the Website. A cookie is a small file of text which is downloaded onto Your Access Device when You access the Website and it allows us to recognise when You come back to the Website. We use or shall use cookies for the operation of the Website, including (for example) to allow You to remain logged in as You browse between, and use Your Account to bet on or play games on, different parts of the Website. We also use cookies for our own analytical purposes so that we can identify where customers have encountered technical problems on the Website, and therefore help us improve our customers’ experience.
26.2 If You object to cookies or want to delete any cookies that are already stored on Your Access Device, we recommend that You follow the instructions for deleting existing cookies and disabling future cookies on Your file management and internet browsing software. Further information on deleting or controlling cookies is available within our Privacy Policy or at www.aboutcookies.org. Please note that by deleting our cookies or disabling future cookies You may not be able to access certain areas or features of the Website.
27. COMPLAINTS AND NOTICES
27.1 No claim or dispute with regard to:
27.1.1 the acceptance or settlement of a bet which You have made using the Services will be considered more than thirty days after the date of the original transaction; and
27.1.2 a game which You have played using the Services will be considered more than twelve weeks after the date on which the relevant transaction or game play took place.
27.2 Should You wish to make a complaint regarding the Services, as a first step You should, as soon as reasonably practicable, contact [email protected] about Your complaint, which will be escalated as necessary.
27.2.1 If you wish to make a complaint regarding the Website, as a first step you should as soon as reasonably practicable contact Support service about your complaint. Complaints about placing bets and/or receiving winnings are accepted within 72 hours.
27.3 You acknowledge that our random number generator will determine the outcome of the games played through the Services and You accept the outcomes of all such games. You further agree that in the unlikely event of a disagreement between the result that appears on Your screen and the game server used by the Operator, the result that appears on the game server will prevail, and You acknowledge and agree that our records will be the final authority in determining the terms and circumstances of Your participation in the relevant online gaming activity and the results of this participation.
27.4 When we wish to contact You, we may do so using any of Your Contact Details. Notices will be deemed to have been properly served and received by You immediately after an email is sent or after we have communicated with You directly by telephone (including where we leave You a voicemail), or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post; in the case of an email, that such email was sent to the specified email address (if any) in Your Contact Details at the time that any such email was sent.
27.5 If you are unsatisfied with the resolution of your complaint by the resolution please feel free to explore further external dispute resolution option here.
28. TRANSFER OF RIGHTS AND OBLIGATIONS
28.1 We reserve the right to transfer, assign, sublicense or pledge the Terms of Use (an “assignment"), in whole or in part, to any person without notice to You, provided that any such assignment will be on the same terms or terms that are no less advantageous to You.
28.2 You may not assign, sublicense or otherwise transfer in any manner whatsoever any of Your rights or obligations under the Terms of Use.
29. EVENTS OUTSIDE OUR CONTROL
29.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Terms of Use that is caused by events outside our reasonable control, including (without limitation) any telecommunications network failures, power failures, failures in third party computer (or other) equipment, fire, lightning, explosion, flood, severe weather, industrial disputes or lock-outs, terrorist activity and acts of government or other competent authorities (a “Force Majeure Event“).
29.2 Our performance is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event.
30. WAIVER
30.1 If we fail to insist upon strict performance of any of Your obligations or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve You from compliance with such obligations.
30.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
30.3 No waiver by us of any of the provisions of the Terms of Use shall be effective unless it is expressly stated to be a waiver and is communicated to You in writing in accordance with paragraph 27 (Complaints and Notices) above.
31. SEVERABILITY
31.1 If any of the Terms of Use are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
31.2 In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, the Operator’s original intent.
31.3 When management sets a limitation, exclusion or block to a players account and informs the player about it, the players obligation is to cease any gameplay and log out from the account immediately upon notification. In case a limitation, block or exclusion is not working properly the player has to inform management immediately and is prohibited to engage in further gameplay.
32. ENTIRE AGREEMENT
32.1 The Terms of Use and any document expressly referred to in them represent the entire agreement between You and us and supersede any prior agreement, understanding or arrangement between You and us, whether oral or in writing.
32.2 We each acknowledge that neither of us has relied on any representation, undertaking or promise given by the other or implied from anything said or written in negotiations between us except as expressly stated in the Terms of Use.
32.3 Neither party shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of the contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in the Terms of Use.
33. THIRD PARTY RIGHTS
33.1 With the exception of the Operator’s Group companies, unless these Terms of Use expressly state otherwise a person who is not a party to these Terms of Use has no right to enforce any of the terms.
34. LAW AND JURISDICTION
34.1 Any dispute or claim arising out of or in connection with the Terms or your use of the Website shall be settled in accordance with the laws and regulations of Belize.
35. RESPONSIBLE GAMING/GAMBLING
35.1 For those customers who wish to restrict their gambling, we provide a voluntary self-exclusion policy, which enables You to close Your Account or restrict Your ability to place bets or play games on the Website for a minimum period of one day. Once Your Account has been self-excluded, You will receive an email from [email protected], and You will not be able to reactivate the Account under any circumstances until the expiry of the period of forty-eight (48) hours. At the expiry of the self-exclusion period, You will be entitled to re-commence use of the Services by contacting [email protected].
35.1.1 When sending an email to [email protected], please ensure that this message is directly addressed to us and not a forwarded or carbon-copied (cc) email. There is a high possibility that these types of emails may go into Spam and therefore won't be viewed by the relevant department. This procedure is particularly important when the matter relates to account closure or gambling-related issues.
35.2 In case You are concerned about Your gambling practices, there are a number of guidelines You may find useful:
35.2.1 We encourage You to personally reflect on and set clear mental limits regarding the amounts You wish to wager or deposit. These should be self-imposed boundaries based on Your financial situation and sense of control.
35.2.2 Consider how long You wish any wagering session to last before commencing and be sure to keep an eye on the clock.
35.2.3 Try not to let gambling interfere with Your daily responsibilities.
35.3 Gambling is not advised if You are recovering from any form of dependency or if You are under the influence of alcohol or any other substance, including some prescription medications.
35.4 You should always remember that gambling is a form of recreation and should not be viewed as an alternative source of income or a way to recoup debts. Recognizing that You may be developing a gambling problem is the first step to regaining control.
35.5 Please bear in mind that:
35.5.1 Gambling should be entertaining and not seen as a way of making money.
35.5.2 You should avoid chasing losses.
35.5.3 Only gamble what You can afford to lose.
35.5.4 Keep track of the time spent and the amount You spend gambling.
35.6 If You require any information relating to this, please contact our support department at [email protected] from Your registered email address, or view our Responsible Gambling section on the Website.
35.7 Feature Buy Ltd. is committed to supporting Responsible Gambling initiatives. We suggest visiting www.responsiblegambling.org for further help if You feel that gambling is becoming a problem for You.
35.8 Due to technical necessity, all of Feature Buy Ltd.'s brands and websites are operated independently of each other. Should You wish to effect a Self-Exclusion across all Feature Buy Ltd. brands, You must do so by submitting a Self-Exclusion request via each brand’s website or customer support email address. Alternatively, You may instruct us to process this request on Your behalf by sending an email to [email protected], providing us with sufficient information to identify Your accounts across all Feature Buy Ltd. brands. Your Self-Exclusion request will then be actioned in a timely manner across all existing accounts with Feature Buy Ltd.
36. LINKS
Where we provide hyperlinks to other websites, we do so for information purposes only. You use any such links at your own risk and we accept no responsibility for the content or use of such websites, or for the information contained on them. You may not link to this site, nor frame it without our express written permission.
37. CONTACTING US
The Operator can be contacted by e-mail [email protected]. If You are concerned about your gambling practices there are a number of guidelines you may find useful:
Consider how long you wish any wagering session to last before commencing and be sure to keep an eye on the clock.
Try not to let gambling interfere with your daily responsibilities.
Gambling is not advised if you are recovering for any form of dependency or if you are under the influence of alcohol or any other substance including some prescription medication. We recommend that you consult your GP for more information.
Gambling is a form of recreation and should not be viewed as an alternative source of income or a way to recoup debt.